FAQ

Shopping & Ordering

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, Google Pay, and Apple Pay.

I placed an order online. Can I cancel it now?

Please reach out to service@breezeinterior.com for requesting a cancellation. You must request within 1 business day of ordering.

Cancellations of Orders: If you desire to cancel an order you must inform in writing. Request to cancel does not = cancel. All cancellation requests will be reviewed to see where the order is in the process and if it is still in the window to be cancelled. Orders already on the dock, on a truck, or in route may not be able to be cancelled. If you request an order on the dock, on a truck, or in route to be re-routed this order will be subject to a 10% re-stocking fee and you will need to pay the return shipping.

Refused Orders: If an order is refused by you, you will be subject to a 10% re-stocking fee and return shipping.

I have an additional question regarding a product or service on your site? Is there anyone I can call to address these questions?

Our friendly and knowledgeable customer service team is ready to assist you with any questions you may have regarding Breeze products and services. Please reach out to us as william@breezeinterior.com.

How much will shipping cost?

We strive to provide the lowest possible prices. From time to time the costs of materials and services necessitate price increases. It should be noted that we also process price decreases and Promotional/Sale Prices. 

Shipping & Delivery

Where do you ship from?

We have multiple Distribution Centers throughout the United States

Where do you ship to?

Currently we only operate and ship within the United States.

I placed an order today. When will my new items arrive?

From the moment your order has been SHIPPED it can take 2-7 business days for Parcel orders to arrive to you within the United States, and can take up to approximately 21 days for orders to be delivered. We will do the best we can to get your products out the door as quickly as possible and provide you tracking info but please note we are at the mercy of the carriers once they have left our facilities.

I'm not going to be in the delivery location on delivery day. Do I have to sign for my package?

Parcel orders via FedEx, UPS and USPS are usually delivered without a signature. However, LTL/White Glove Delivery do require a designated date and signature for delivery.

How are LTL shipments delivery arranged?

When we ship out an order, we will indicate the carrier name along with the shipment confirmation via email. Several days before the expected delivery, the carrier will call you to schedule an appointment. Please setup a day and time that works best for you.

Return Policy

Thank you for shopping with us at Breeze Interior. We hope you love your purchase, but if you need to return an item, please review our return policy below:

  1. Return Request: To initiate a return, you must submit a request within 30 days of the delivery date. Please email your request to service@breezeinterior.com, including clear pictures of the item you wish to return and the reason for the return.

  2. Condition of Item: All returned items must be in their original, factory condition. This means the item should be unused, unassembled, and in its original packaging.

  3. Restocking Fee: A restocking fee of 25% of the order value will be applied to all returns.

  4. Freight/Shipping Fees: Return shipping costs are the responsibility of the customer. All freight and shipping fees must be prepaid by the customer.

  5. Processing Time: Once we receive your return request and the returned item, we will process the return and issue a refund, minus the restocking fee and any applicable shipping charges.

If you have any questions or need further assistance, please do not hesitate to contact us at service@breezeinterior.com.

Thank you for your understanding and cooperation

 

Product Information

I tried to order a product that is currently sold out. Will it ever be available again?

Our inventory on the site is updated every couple of hours. If an item is currently out of stock it will be replenished. If we know the date of replenishment, we will indicate it on the item's page in the ETA field. Otherwise, please contact william@breezeinterior.com and they will inform you as to when the item is available for purchase.

Do you offer a guarantee or warranty on your products?

We do have a 30-day guarantee against Manufacturer Defects. Returns are only accepted with a return authorization number. For a Return Authorization Number, please email service@breezeinterior.com

Returns

I received an item that I no longer want. How do I return it?

Merchandise returns (regardless of reason) need authorization. Any returns due to buyer's remorse must be in the original package in re-sellable condition, returned within 30 days of receipt and returned at your expense. Credits will be given once received back at the warehouse and determined in good condition. Note that all returns are subject to a 10% re-stocking fee.

I am an interior designer. Am I eligible for trade pricing/discount?

Yes, we kindly ask that you contact service@breezeinterior.com, and provide proof of business operation. We will then provide information regarding trade pricing.